Since January 1, 2015, HEIDENHAIN has been offering a new repair strategy for handwheels. The assignment of spare parts to the repair packages is much more customer-oriented. The repair depth has been increased. You can choose between an economical functional repair and a premium repair. The premium repair includes restoration to working order and visually mint condition. Handwheels are available in the HEIDENHAIN service exchange in premium quality.
Do you simply want us to restore the function of your device and are not interested in a visually mint condition?
Opt for the cost-saving HEIDENHAIN functional repair! It only restores the working condition of the device. Traces of use and wear that do not impair the function are not removed.
Do you wish to receive your repaired device in visually mint condition, since you intend to, e.g. place it in your service stock (for other exchanges, etc.)?
Opt for the HEIDENHAIN premium repair! Premium repair includes restoration of the proper function as well as a visually mint condition.
You can already note on the shipping documents to the HEIDENHAIN Service whether you want a functional or a premium repair. If there is no information on your repair request, we will prepare a cost estimate offering the repair packages “Function” and “Premium”. If merely small parts are defective, only the “Small Parts” repair package will be invoiced.
Overview of the repair packages:
Repair package Small Parts
Repair package Function
Repair package Repair
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
Please use our request form to send us a question.